With traditional software selling, you make the sale, turn your back on the customer and move on to the next – “Accountability=noneâ€. The on-demand model is great. If the customer fails, we fail, and vice versa. There is great reason to ensure the service works, not just for the customer, but for the future of the SAAS business too..
Published in ‘Aardvark Daily’… http://www.aardvark.co.nz/daily/2002/0923c.htm
I think it was about 2 years ago when I said to my wife Sarah, “Whatever I do, don’t let me be a web designer”. This was just after a large dot com (or dot co.nz) business my employer was involved unfortunately failed in a hailstorm of nastiness (Not his fault, [...]
