ProActive Software is an innovative SaaS company that develops a web based project management tool called ProWorkflow. The business is almost entirely virtual with remote staff in NZ (and elsewhere), servers in the USA and customers all over the globe.
I’m the CEO, Alan Barlow is the CTO and we have a tight team of legends. We spend all our days (and nights/weekends) working on our dream app – ProWorkflow. Here’s the crux through… Although we have thousands of users, and the tool is being well adopted and used by some big companies, because we’re virtual it’s hard to get any sort of ‘emotive’ sense of what we’re actually doing for the customer.
If they’re happy, they just use it (and we don’t hear from them), if they’re grumpy they email us, and otherwise it’s relatively quiet! Just a world of ‘ProWorkers’ busily working away. That’s why it’s great to receive feedback (from our feedback survey) like the below comments! These made our day!
Continue reading about Customer feedback! It’s great to be validated!
